The following article address some of the common issues we see, and how to fix them. You may see one of the following screens:

unexpected character
orgissue

This usually means one of a few issues:

1. Organization does not exist

The organization you are trying to connect to doesnt exist. Be conscious of the org name you input. Load up your Azure Devops organization homepage in the tab next to Backrightup. Check that you are copying the correct org name from that tab (as per below screenshot - replace 'acmeorg' with your organization name)



The text you put in the "Organization" textbox MUST match this:

organization textbox

2. Incorrect Session or Incorrect permissions assigned

If you have your organization name correct (step 1 above), try to onboarding from an incognito window:

Incognito session

Open a NEW incognito window. FIRST log into Azure Devops with your account you require to authenticate with
Go to your permissions. This will be under https://dev.azure.com/[YOUR-ORG-NAME]/_settings/groups (replace [YOUR-ORG-NAME] with your org name)
Make sure the user you are logged in as is in the "Project Collection Administrator" group. The user MUST be in this group.

project collection administrators group

In the SAME incognito session, please login to Backrightup and go to the onboarding page:

Please check that when you click "Connect" button on the onboarding page, that on the next page the correct user (the one that you just added to the Project Collection Administrator group) is shown. It SHOULD be the user you logged into Azure Devops with. Please also click "Accept" at the bottom of the page

check user

If you have done the above steps correctly and you cannot onboarding, please reach out to us so we can do a video call and help you
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